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FAQ

Why a balance bike?
Balance bikes help children with the most crucial element of learning to ride, balance. Young children are drawn to the simplicity of a balance bike and in a surprisingly short amount of time are quickly zooming around. With this confidence, when it comes time to stepping up to a pedal bike, they are only incorporating the process of pedaling rather than the challenging balancing skill. Before you know it, they are off and away without fear… or training wheels! 
 
How old does my child need to be to ride a Let’s Roll balance bike?
If your child can walk well and is tall enough to have both feet flat on the ground when sitting on the balance bike, then they are ready to get rolling! The balance bike is all about learning to 'balance'. Many children start by just walking the bike around (which all our kids did to begin with). Generally speaking, around 18 months to 2 years is when they will begin actually riding the balance bike. A child's individual coordination level and confidence will also dictate how quickly they want to ride the bike. With encouragement and support they will rolling around in no time. 
 
How high should the seat be?
Test that the seat is at the correct height by having the rider sit on the seat and checking that their feet can rest flat on the ground.    
Ensure that the minimum insertion line is not visible and is completely inserted into the frame and the seats post is not lowered to a point where the seat rubs against the tyre. 

What is the minimum seat height?

Dash is a slightly lower bike than our Frankie design and it also has a more manageable seat to handlebar distance for our smaller riders. With the seat all the way down, Dash is 28cm and Frankie 30cm from ground to top of mid seat.  

How high should the handlebars be on Dash?

The handlebars should be comfortably reached with a slight arm bend. There is a minimum insertion line on the handlebars. 
 
Which balance bike should I choose – Frankie or Dash?
Both bikes are aluminium and are made with high quality fixtures and fittings. Apart from appearance, the only real difference between the two bikes is the inflatable tyres on Frankie compared to the unique formed tyres (PU) on Dash, which don't require air. Also, Dash is slightly smaller in top tube length and has adjustable height handlebars.
 
What is the difference between inflatable tyres and PU tyres?
Pump up tyres are replaceable and have an inner tube, like a regular pedal bike. PU tyres are co-moulded to the plastic wheels and do not require air. The PU tyres offer the same grip and durability as our inflatable tyres. PU tyres are superior to EVA moulded tyres which ​are commonly found on cheap entry level bikes.
 
What tyre pressure should the tyres be pumped up to?
You can find the maximum inflation limits on the side wall of the tyre. Do not over inflate the tyres. For beginners, low tyre pressure creates greater roll resistance and slows the bike down, which can allow the rider to build up their confidence.
 
Do I need to assemble the bike when it arrives?
Yes. In the box, you will receive all necessary tools and some simple instructions on how to attach the front wheel and handlebars. It's a piece of cake! If you are having trouble, please send us an email at hello@letsroll.com.au
 
Do you have a store so I can see the balance bikes?
Not yet… We can deliver to your door! We are setup to sell online at this stage. If you are interested in stocking our bikes in your store, please contacts us on 0425 839 011 or email at sales@letsroll.com.au. Alternatively, if you are in Melbourne we can support pick up from our warehouse in Kilsyth.
 
Does the bike come with a warranty?
As well as your rights under Australian Consumer Law, this new product is covered by a 12 month warranty period from the date of purchase for any structural, material and workmanship defects provided that the product is used as recommended in the safety guide and assembly instructions provided. Let’s Roll will provide you with a choice of a refund, repair or exchange for this product. This warranty is not applicable if the defect is a result of misuse, abuse, accident or alteration. Please retain your proof of purchase. Please contact us at hello@letsroll.com.au if you have any problems with your balance bike or a warranty claim.
 
Shipping
 
How long does delivery take?
Delivery time from purchase to your door is typically 3-4 working days, for metro capital city on the Eastern seaboard of Australia. For regional locations and WA please allow for 6-12 working days. All orders are processed and dispatched within 24hours on business days.  
 
All our products are warehoused in Dingley Village, Victoria. 20km south of Melbourne CBD.
 
We ship Australia wide using Australia Post and various professional road express courier services. Unfortunately we currently DO NOT ship outside of Australia. For all distributors please contact us at hello@letsroll.com.au. Upon checkout we will make confirmation of payment and provide details about the shipping of your goods, including ETA and tracking number if possible.
 
Due to the dimensions of some of our products, we can not deliver to PO Boxes, therefore we require an actual postal address. All customers are required to provide a contact number, preferably mobile. This allows for SMS notification with some services and also a point of contact on the occasion that any difficulties may arise in the delivery process.
 
The freight services we use operate between Monday - Friday and exclude all public holidays throughout Australia.
 
All estimated delivery time frames are estimates only. The estimated days are 'business days' and do not include 'non business' days such as weekend and public holidays.
 
All shipping prices are calculated online through our integrated API shipping module by a secure outside party. Traction Industries Pty Ltd strive to provide accurate pricing, however we reserve the right to vary final shipping fees.

If you still need additional information or advice feel free to contact us on 0425 839 011.
 
Can I track my order?
Yes. When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number. This will link to our courier’s web page so that you can keep an eye on progress. 
 
Do you ship outside of Australia?
Sadly no :( If you are desperately in love with Frankie or Dash though and you can't see your life without them, then please send us an email so we can provide accurate shipping costs.